Frequently Asked Questions
What services do you offer?We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
How do I get started?Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
What makes you different?We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.
What services do you offer?What is your retainer and cancellation policy?
A 50% non-refundable retainer is required to book and reserve your event date. This retainer is applied toward your total balance and allows us to secure your date, begin the planning process, and purchase the materials needed for your custom balloon setup.
The remaining balance is due one week before your event or pickup date. Please note that cash payments are not accepted.
Because each setup requires advance preparation, cancellations made within one week of the event or pickup date will receive a refund of 25% of the total cost only.
Delivery and installationDelivery and installation fees are free if you are within 5 miles of 95757
RETAINERSa non-refundable retainer is required to secure your event date. Your date is not reserved until the retainer has been paid and your booking has been confirmed.
A retainer is required to reserve your event date and will be applied toward your total balance. The remaining balance must be paid by the final payment due date listed on your invoice.
The retainer secures your event date, begins the design planning process, and reserves time for your custom balloon setup. Because this time and date are held specifically for your event, retainers are non-refundable.