Frequently Asked Questions
What services do you offer?AXLV Balloons offers custom balloon décor for birthdays, baby showers, bridal showers, weddings, corporate events, and other special celebrations throughout Elk Grove, Sacramento, and surrounding areas. Our services include custom balloon garlands, grab-and-go garlands, number stacks, welcome easel signs, wooden sailboard backdrop displays, personalized vinyl lettering, and event rentals such as plinths, acrylic signs, and backdrops. Each design is customized to match your theme, color palette, event space, and overall visionEverything is tailored to help you move forward with clarity and confidence.
How do I get started?To get started, please complete the inquiry form with your event date, location, theme, color palette, and the balloon services you are interested in. Once I receive your form, I will review the details and contact you to discuss your event vision, availability, and pricing. For a quicker follow-up, you are also welcome to send me a direct message on Instagram at @AXLVBalloons.
What makes you different?At AXLV Balloons, every design is thoughtfully created with an emphasis on shape, flow, balance, and the small details that bring the entire display together. I use premium, professional-grade balloons and double-stuff every balloon to create custom colors with a richer, more opaque finish. Double-stuffing also makes the balloons sturdier and helps them last longer, especially when exposed to outdoor or challenging conditions. I am very thoughtful about color matching and carefully select each shade to complement your theme, venue, and overall aesthetic. The added durability also allows you to take your balloons home after the celebration, so they can remain a special reminder of the memories you created.
What services do you offer?AXLV Balloons offers custom balloon décor for birthdays, baby showers, bridal showers, weddings, corporate events, and other special celebrations. Services include grab-and-go balloon garlands, custom balloon garlands, number stacks, welcome easel signs, wooden sailboard backdrop displays, personalized vinyl lettering, and event rentals such as backdrops, plinths, acrylic signs, and gold mirror acrylic lettering. Each design is customized to complement your event theme, color palette, venue, and overall vision. Looking for something else? We offer more—just ask!
How do I book?To book your event, please complete the inquiry form with your event date, location, theme, color palette, and the services you are interested in. After reviewing your details, I will contact you to discuss your vision and provide pricing. A 50% non-refundable retainer is required to reserve your event date, and the remaining balance is due one week before your event. Your date is not officially booked until the retainer has been received.
Do you require a deposit?Yes. A 50% non-refundable retainer is required to reserve your event date and begin preparing your custom balloon design. The retainer is applied toward your total balance, and the remaining payment is due one week before your event. Your booking is not confirmed until the retainer has been received.
Is there a delivery fee?Yes. Delivery and service fees are based on the distance to your venue and include transportation to the venue, professional setup, and a return trip after the event to break down the display and collect any rental items.
Delivery within 5 miles is complimentary. Venues located more than 5 miles and up to 10 miles away have a $50 fee. Venues located more than 10 miles and up to 20 miles away have a fee ranging from $100 to $150, depending on the distance, order size, and setup requirements. Please inquire for events located beyond 20 miles.
Grab-and-go balloon garlands are designed for pickup in your own vehicle and do not have a delivery fee.
Do you offer custom themes and colors?Yes! Every balloon design can be customized to complement your event theme, color palette, venue, and overall vision. I carefully select and match each shade to create a balanced and cohesive aesthetic. All balloons are double-stuffed, allowing me to create richer, more opaque custom colors while also improving their durability. You are welcome to share inspiration photos, invitations, or décor details to help bring your vision to life.
Do you offer backdrop rentals?Yes! AXLV Balloons offers backdrop rentals, including wooden sailboards in different shapes and styles. Backdrops can be customized with balloon garlands, personalized vinyl lettering, or gold mirror acrylic lettering to complement your event theme and color palette. Rental items are delivered, professionally set up, and collected after the event. Please include your preferred backdrop style in your inquiry form, as availability may vary by date.
What happens if I cancel or reschedule my event?Please contact AXLV Balloons as soon as possible if you need to cancel or reschedule your event. All 50% retainers are non-refundable because they reserve your date and cover design planning, preparation time, and materials purchased for your custom order.
Cancellations made more than one week before the event or pickup date may receive a refund of any payments made beyond the non-refundable retainer. If the full balance has been paid and the cancellation is made within one week of the event or pickup date, only 25% of the total order cost will be refunded.
Rescheduling requests are subject to availability and must be approved by AXLV Balloons. With sufficient notice, the retainer may be transferred to a new available date at the discretion of AXLV Balloons. If the requested date is unavailable, the original retainer will remain non-refundable.